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Technical Aftercare Manager


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Technical Aftercare Manager

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buildspace - jobs

technical aftercare manager.

London The Leather Market, LM.11.2.1, Weston Street London SE1 3ER

Technical Aftercare Manager.

2021-05-25 00:00:00 2021-08-25 Build Space Talent Ltd

Ref: 21-03052

  • location.

    London / South East

  • salary.

    £60,000 - £65,000

  • type.


job description.

Our client, a Tier 1 Main Contractor, has an urgent requirement for a Technical Aftercare Manager working across London / South East.  This is a mission critical role, managing any defect or warranty repairs needed across the business.  We are looking for a candidate with excellent communication skills, you will be interfacing with clients, tenants, subcontractors and internal project teams to ensure any building issues are put right in a timely fashion to everybodies satisfaction.  Strong M&E knowhow is an essential requirement for this role.

Technical Aftercare Manager reponsibilities:

- Providing technical advice and expertise on defect issues which occur and proposing appropriate resolution, including challenging clients and professional team where matters should be dealt with by the developer.
- Managing a caseload of disputed, complex or 'open' defects over a number of projects, liaising with the supply chain Project Team, Building Services Team, Directors to progress cases, providing regular updates and bringing them to a timely and satisfactory conclusion.
- Developing company policy and process on defect management where possible.
- Providing regular upline reporting to Construction Director on progress of defect resolution and stakeholder satisfaction.

Technical Aftercare Manager requirements:

- Minimum 3 years Aftercare / Defect Management / Customer Care experience.
- Excellent Technical experience with strong M&E knowhow.
- Strong reporting / communication skills.
- CSCS card.

The salary, package and career development potential on offer are very good.  If interested in this position, e-mail your CV to Dominic Coyne at the e-mail address:
Dominic Coyne

Dominic Coyne

founding director - sales

07500 422 779

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